Radical change in IT strategy
- Difference between cloud hosted and cloud native
- Removal of traditional capabilities
- Innovation happening at the perimeter
- Inertia unblocked, accelerated strategic change
Remote working driven by CoVid has meant that things that were happening anyway are now happening faster.
IT's value in this new world
- Different view of value - reposition to meet it
- Not all companies wish to lead - opportunities in being 2nd or 3rd
- Collaboration and supporting the wider eco-system
- What is not in the data can be important e.g. Fraud analytics
- Work out where errors are and potentially autocorrect issues
Really important that we need to highlight when capabilities are not delivering outcomes to have clairty about value.
Preparing for coming challenges
- Need to recruit right people with right mindsets
- Improve software quality
- Need time away from operational challenges to think
- Pushback against algorithms and inherent biases - needs analytic assessment
Traceability of machine learning and a governance framework for algorithmic accountability is needed to understand datasets, pattern recognition and resulting ‘wrong’ outcomes.
